tap55 Terms and Conditions

These terms and conditions ("Agreement") form a legally binding agreement between the tap55 platform ("we", "our", "tap55") and you ("User", "Player"). By using tap55's website, app, or any of its services, you confirm that you fully accept these terms and conditions. If you do not agree with any part of these terms, please refrain from using the platform.

1 Definitions and Interpretation

The key terms used in this document shall have the following meanings:

• "Platform" — tap55's website and all associated services, games, and features.
• "Account" — A personal gaming account registered by a user.
• "Balance" — The total amount of real money and bonuses held in an account.
• "Bonus" — Any promotional credit or reward provided by tap55.
• "Wagering Requirement" — The condition requiring a specified amount to be wagered before bonus funds can be withdrawn.
• "KYC" — Know Your Customer — the identity verification process.

2 Account Registration

2.1 Registration Requirements

To create an account on tap55, you must meet the following conditions:

• You must be at least 21 years of age.
• You must provide accurate and complete personal information.
• Each person may register only one account.
• The information provided at the time of registration must be accurate, truthful, and up to date.

2.2 Multiple Accounts

If a user operates multiple accounts, tap55 reserves the right to close all such accounts and forfeit all balances. If multiple accounts are operated from the same household or the same IP address, tap55 reserves the right to investigate.

2.3 Account Security

It is your responsibility to keep your account password and login details strictly confidential. You are solely responsible for all activity carried out through your account. If you suspect any unauthorized access to your account, notify our support team immediately.

3 Age Verification

As a responsible gaming platform, tap55 places the highest importance on age verification. At any time after registration, we may request the following documents to verify your identity and age:

• National Identity Card (NID)
• Passport
• Driving License
• Birth Certificate

Until document verification is complete, access to deposits, withdrawals, or certain games may be temporarily suspended. If any player registers using a false age, their account will be immediately closed and all bonuses and winnings will be forfeited.

4 Deposits and Withdrawals

4.1 Deposit Terms

The following mobile banking methods can be used to deposit funds on tap55: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳500. Deposits are generally credited to the account instantly.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Withdrawal requests generally take 30 minutes to 3 hours to process. Before submitting a withdrawal request, ensure that your account is fully verified.

• Withdrawals can only be made using the same method used for the deposit.
• If there is a bonus balance in the account, withdrawals cannot be made until the wagering requirement for that bonus has been met.
• tap55 reserves the right to carry out additional verification for any unusual withdrawal request.
• The mobile number used for withdrawal must match the number registered on the account.

4.3 Transaction Liability

tap55 will not be liable for any transaction delays or failures caused by technical issues on the part of a mobile banking service provider. However, our support team is always ready to assist in such situations.

5 Bonuses and Promotions

5.1 Welcome Bonus

On your first deposit at tap55, you will receive a 150% welcome bonus of up to ৳15,000. For example, if you deposit ৳1,000, you will receive an additional ৳1,500 as a bonus, bringing your total balance to ৳2,500.

5.2 Wagering Requirement

A wagering requirement of 25 times applies to the welcome bonus. This means that to withdraw the bonus, you must place bets equal to 25 times the bonus amount. Bonus funds cannot be withdrawn until the wagering requirement is met.

5.3 General Bonus Rules

• A player may not claim a specific promotion more than once.
• Bonus offers are valid for a specified period — any unused bonus will expire at the end of that period.
• If the bonus terms are violated, tap55 reserves the right to forfeit the bonus and any associated winnings.
• If evidence of bonus abuse is found, the account may be closed.
• tap55 reserves the right to change the terms of any promotion without prior notice.

6 Gaming Rules

6.1 Fair Play Policy

tap55 is committed to ensuring fair outcomes in all games. Our games are independently tested and secured with SSL encryption. The outcome of each game is determined through Random Number Generator (RNG) technology.

6.2 Game Cancellation and Technical Errors

If a technical error occurs in a game, that round may be declared void and the bet will be refunded. If a round is left incomplete due to server downtime or a disconnection, a decision will be made in accordance with the game provider's rules.

6.3 Sports Betting

When betting on cricket (including BPL, IPL, T20 World Cup), football, kabaddi, and other sports events, please read the odds and terms for each bet carefully. Sports betting outcomes depend on the official result of the relevant match.

7 Prohibited Activities

The following activities are strictly prohibited on the tap55 platform:

• Playing games using bots, automation software, or any form of artificial assistance.
• Any form of manipulation, fraud, or attempting to hack the system.
• Abusing the bonus system or claiming the same bonus more than once.
• Playing using another player's account or playing on behalf of someone else.
• Using money laundering or illegal funds in gaming.
• Contacting third parties while claiming to represent tap55.
• Exploiting any vulnerability or technical flaw in the platform.

If any of these prohibited activities are proven, the account will be closed, all balances will be forfeited, and legal action will be taken if necessary.

8 Responsible Gaming

tap55 believes that gaming should be a source of enjoyment — never a cause of financial difficulty. We provide the following tools:

• Deposit Limit: Set a limit on how much you deposit per day or per week.
• Bet Limit: The option to avoid placing bets beyond a set amount in each session.
• Self-Exclusion: The ability to exclude yourself entirely for a specified period.
• Reality Check: Reminder notifications about your gaming time and spending at set intervals.

For more information, visit our Responsible Gaming page.

9 Account Suspension and Closure

9.1 tap55's Rights

In the following circumstances, tap55 may temporarily suspend or permanently close any account without prior notice:

• If evidence of a violation of these terms and conditions is found.
• If false information is provided during the KYC verification process.
• If fraud, manipulation, or money laundering is suspected.
• Due to legal directives from a relevant authority.

9.2 User Rights

You may request to close your account at any time. Before the account is closed, please submit a withdrawal request for any real money (not bonus funds) in your balance. In the case of self-exclusion, the account cannot be reactivated until the specified period has ended.

10 Privacy

tap55 is committed to protecting your personal information. To learn more about how we collect, store, and use your data, please read our Privacy Policy. In brief:

• Your information is not sold to any third party.
• Only the necessary information is shared with third parties required for the operation of the platform.
• Information may be shared with relevant authorities to fulfill legal obligations.
• All data is encrypted and stored on secure servers.

11 Limitation of Liability

tap55 bears no liability in the following circumstances:

• If gaming is disrupted due to an internet disconnection or a third-party network issue.
• If you experience difficulty using the service due to a problem with your device or browser.
• If the service is unavailable due to an unexpected technical error or scheduled server maintenance.
• If you disclose your account details to a third party.

Our total financial liability shall in no case exceed the amount of real money deposited into your account in relation to the dispute in question.

12 Changes and Updates

tap55 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will send a notification to your registered email or post a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the new terms. The latest terms and conditions will always be available on this page.

13 Contact

If you have any questions or complaints about these terms and conditions, please contact us:

• Live Chat: Support available 24/7 in Bengali through the platform.
• Email: [email protected]

Our support team is available around the clock at your service, following Bangladesh Standard Time (BST, UTC+6).