Your Privacy Is Our
Responsibility

Introduction and Applicability

This Privacy Policy ("Policy") is issued by the tap55 platform ("we", "us") and applies to all individuals ("you", "user") who use the https://tap55.cam website and related services ("Services").

The purpose of this policy is to clearly inform you what types of personal information we collect, how we collect it, what purposes we use it for, and how we keep that information secure. By using our services, you are considered to have agreed to the terms of this policy.

tap55 operates as a safe and reliable online gaming platform for players in Bangladesh. We believe that protecting every user's privacy is our ethical and legal responsibility. To that end, we follow the highest industry security standards.

What Information We Collect

We collect various types of information to improve the quality of your service and ensure a safe gaming environment. A detailed description of the information collected is provided below.

2.1 Information Provided at Registration

• Full name (in Bengali or English)
• Date of birth (for age verification — 21 years or older)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency (BDT — Bangladeshi Taka)

2.2 Identity Verification (KYC) Information

As part of the account verification process, we may collect the following information:

• Copy of National Identity Card (NID) or passport
• Proof of address (utility bill, bank statement)
• Proof of ownership of payment method

2.3 Transaction Information

• Deposit and withdrawal amounts and dates
• Payment method used (bKash, Nagad, Rocket, Upay)
• Transaction reference number
• Account balance history

2.4 Technical Information

• IP address and geographic location (at country level)
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Session duration and page view information
• Information collected from cookies and similar tracking technologies

2.5 Gaming Activity

• Play history and preferred game categories
• Bet amounts and win/loss records
• Bonus usage history
• Responsible gaming limit settings

Purpose of Data Collection

tap55 collects and uses user information only for specific and legitimate purposes. Each purpose is described in detail below:

3.1 Account Management and Verification

Personal information is used to create, manage, and secure your account. Age verification (21 years or older) and identity confirmation are an integral part of this process.

3.2 Financial Transaction Processing

Relevant financial information is used to process deposits and withdrawals. This information is also necessary for fraud prevention and compliance with anti-money laundering (AML) regulations.

3.3 Service Quality Improvement

By analyzing user preferences and experience data, we continuously improve the platform's functionality and game offerings. This includes adding new games, improving payment methods, and raising customer service standards.

3.4 Security and Fraud Prevention

Technical information is used to ensure account security and detect fraudulent activity. Suspicious login attempts, unusual transactions, or the operation of multiple accounts can be identified with the help of this information.

3.5 Responsible Gaming

By reviewing gaming activity data, we identify potentially problematic behavior and provide necessary support to users. This is a core part of our responsible gaming commitment.

3.6 Legal Compliance

It is our legal obligation to retain and provide certain information in order to comply with applicable laws, regulations, and the directives of regulatory bodies.

3.7 Communication and Support

Contact information is used to respond to your questions, complaints, or support requests, and to send important service-related notifications.

Data Storage and Security

4.1 Storage Method

Your personal information is stored on secure servers. We use the highest industry-standard cybersecurity measures, which include:

• SSL/TLS encryption — all data transfers are encrypted
• Encryption of data at rest
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication support

4.2 Data Retention Period

Information for active accounts is retained for as long as the account remains open and for any period required by law. Even after an account is closed, financial transaction records may be retained for a specific period as required by legal obligations.

4.3 Staff Access

Only authorized staff can access your information on a need-to-know basis. All staff are employed under strict confidentiality agreements and receive regular security training.

Data Disclosure and Third Parties

tap55 does not sell your personal information to third parties. However, in certain circumstances, limited information may be shared with trusted partners:

5.1 Service Provider Partners

Trusted third-party services are used for payment processing, technology infrastructure, and customer service management. These partners can only access the information necessary for their specific tasks and are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

It is our legal obligation to provide information to authorities in order to comply with court orders, government directives, or applicable legal requirements.

5.3 Fraud Prevention

Relevant information may be shared with anti-money laundering (AML) and fraud prevention organizations.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred to the relevant parties. We will notify you in advance in such circumstances.

Cookies Policy

Cookies and similar technologies are used on the tap55 website. Cookies are small text files stored in your browser that help improve the quality of the service.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and core service functionality. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to provide your language preferences, device settings, and a personalized experience.

6.3 Analytical Cookies

These collect anonymized data to understand how the website is used. These cookies do not directly identify you.

You can disable non-essential cookies at any time by going to your browser settings. However, this may limit the functionality of some services.

Your Rights

Every user registered at tap55 has the following rights regarding their personal information:

7.1 Right to Access Information

You can find out at any time what information we are storing about you and for what purposes it is being used.

7.2 Right to Correct Information

If there is incorrect or incomplete information in your profile, you can correct it. This can be done by going to account settings or by contacting customer support.

7.3 Right to Delete Information

You have the right to request deletion of information that does not need to be retained beyond legal obligations. This request can be made through our support team.

7.4 Right to Restrict Processing

In certain circumstances, you may request to restrict the processing of your information, such as while a dispute over the accuracy of the information is ongoing.

7.5 Right to Data Portability

You can request a structured, machine-readable copy of your personal information.

To exercise any of the above rights or for any questions regarding data privacy, contact us at: [email protected]

International Data Transfer

In the process of providing our services, your data may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that your data is handled in accordance with the protection standards described in this privacy policy.

The safeguards we use for data transfers include: contractual confidentiality obligations, encryption technology, and verification of partner organisations' security standards.

Protection of Minors

tap55 services are intended solely for individuals aged 21 or older. We do not knowingly collect any personal information from minors.

Age is verified at the time of registration, and user identity is confirmed through a proper KYC process. If we learn that a minor has created an account, that account will be suspended immediately and all associated data will be deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

Policy Changes and Updates

We may update this privacy policy from time to time in light of changes to our services, legal requirements, or industry best practices.

For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email
• A notification will be shown when you log in to the platform
• The "Last Updated" date at the top of this page will be changed

Continuing to use the platform after any changes will be considered your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Direct support in Bengali available 24/7
• Hours: Round-the-clock service (BST, UTC+6)

Our privacy team will review your request and take the necessary action as soon as possible.